Shipping Policy
At Kyana, we carefully balance speed and cost when shipping
Freight is calculated at the time of order entry for domestic shipments (Continental United States only) and is based on all products shipping at one time, to a single location.
Kyana Packaging & Industrial Supply will choose the carrier that can best service the order based on location and type of product to be shipped. If a customer chooses to pick up their order,
choose will call for the shipping method, and freight will not be added to the order. Please allow two hours for processing will call orders. Will Call is open from 8:00 AM - 5:00PM Eastern
Time, Monday through Thursday, and 8:00 AM - 12:00 PM Easter Time, Friday.
Not all products can be processed for shipment via AIR. If an order has an item that Kyana Packaging & Industrial Supply can not ship via AIR, we will contact the customer to discuss other
options. Generally, orders received by 1:00 PM Eastern Time will be processed and shipped the same day, subject to availability.
Freight for international shipments will be calculated at time of shipping. All charges will be added to your order. Kyana Packaging & Industrial Supply will not accept returned products,
unless prior authorization has been obtained. Re-stocking charges of up to 25% and freight will not be waived, except in cases of product defect, subject to manufacturer's testing. Kyana
Packaging & Industrial Supply will not accept any returns after 60 days from shipment date.
Right of refusal
Kyana Packaging & Industrial Supply strives to ensure that all information presented is accurate, but we reserve the right to refuse any order that may result from inaccurate information, to include, but not limited to price, freight, minimum order quantity, etc..